5 Reasons Why You Do Not Want To Buy Clothes From Fashion Nova



Fashion Nova seems to have taken the crown when it comes to Social Media Fashion and their popularity just keeps growing. Famously known for their amazing fitted jeans, Celebrities such as Kylie Jenner, Amber Rose, Cardi B and Blac Chyna are amongst just a few names to promote the brand on platforms like Snapchat and Instagram. If you’re into YouTubers then you’ll know that the likes of Jackie Aina and Patricia Bright are also fans of the brand (kind of). But despite the current hype, not all the reviews about Fashion Nova has been positive. So before you go crazy on the website, here are 5 things you need to know about their service before you splash your cash.

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1. If you purchase an item out of stock, you get a credit note, not a cash refund

This first reason to consider Fashion Nova before you shop there is because they don’t provide cash refund. This has probably got to be one of the most annoying things done by a retailer…and really something that doesn’t make sense. If you spend $30 on a dress and it turns out that the dress is out of stock, instead of Fashion Nova providing a refund, they provide you with an online credit note for the amount spent (which in this case is $30) so you can spend the money on something else on their website in the future. So many people have complained about this because it’s a dodgy way of ensuring that the company keeps your money without you receiving the item you paid for. Check out the email a YouTuber received after finding out the item she ordered was out of stock.

Fashion Nova Out of Stock email
Source: YouTube/SarahPrince

A normal website like ASOS would firstly, avoid a customer purchasing an already out of stock item and secondly, provide a refund if that error did occur. Just imagine if you only had $50 to find a nice dress for a friends birthday, which ended up being returned as a credit note. You no longer have this $50 to spend and instead of having the chance to search for another dress elsewhere, you’re forced to purchase an in stock item from Fashion Nova, which you may not particular like to wear.

2. The brand deletes or filters negative reviews from their website

The second reason to consider Fashion Nova before you shop there is because the brand are known for filtering any negative ratings so they don’t appear on their website. Yep unfortunately 3 stars and under do not make the cut, which is why you may see that their clothing always has a rating or 4 or 5 stars. But have you actually taken a closer look at what the customers have written? So many people have noticed that Fashion Nova deletes negative ratings so on some occasions customers have rated their purchase 5 stars, whilst writing a short review that warns customers not to buy the item. That’s because Fashion Nova doesn’t actually read their reviews before submitting them. Whether they have an automated system that accepts 4 & 5 star comments, whilst deleting the rest, we’ll never know….but always be sure to check the reviews under the ratings before you buy.

3. Their returns policy is terrible…even if they’re the ones who made the error!

The third reason to consider Fashion Nova before you shop there is because the brand are known for making mistakes and when they do, it’s the customer that loses out. Many people have complained in their reviews that Fashion Nova does not take responsibility for any errors made with customer orders. For example if they send you the wrong clothing item by mistake, instead of offering a free exchange like any good hearted retailer, they will issue you a giftcard and advise you to to repurchase the correct item…oh yes and you as a customer will need to repay for the shipping costs too, even though the error was made on their part.

4. The quality of the clothes aren’t the greatest

The fourth reason to consider Fashion Nova before you shop there is because the quality of the clothes you receive are very much a hit or miss. There have people stating the sizing and quality of fit is not up to par, and clothes have arrived with holes in them. Now if you’re reading this point thinking that happens in a lot of retail stores, just remember that other retail stores give you a full refund items if you’re not 100% satisfied with your purchase. This is especially true for online retailers since their customers are not able to judge the quality and fitting of the clothes in person.

5. Have a problem? Don’t rely on their customer service team to help

The fifth and final reason to consider Fashion Nova before you shop there is because their customer service is simply terrible. To be honest, I’ve never read about their amazing customer service anywhere and their seems to be a mutual agreement that Fashion Nova need to up their game in this department.

How are their Customer Service terrible you ask?

  1. Well for starters they very rarely or never answer their phone.
  2. People have reported incidences where they’ve attempted to call Fashion Nova, only to have the phone hung up on them numerous times.
  3. They take absolutely ages to respond to customer email, and when they respond it tends to be a very generic email that offers no solution to the actual problem.
  4. Their “free shipping over $75” is useless and orders tend to take a week…or month to arrive regardless of how much you spend.
  5. Oh and finally let’s not forget the point above about customers having to pay for shipping twice when Fashion Nova makes an error with their order

So there you have it – 5 reasons why you won’t want to buy from Fashion Nova, or should at least consider before you do. Order at your own risk but if you get screwed, don’t say you wasn’t warned.

Have you shopped at Fashion Nova before? Did you have a good or bad experience? Let me know in the comments below.


15 thoughts on “5 Reasons Why You Do Not Want To Buy Clothes From Fashion Nova

  1. I totally agree with you and besides all of it, this company deletes the negative comments on its instagram account! That’s unbelievable!!!


    1. I’ve given them a second try and idk why because most of their clothes are way too tight, too sheer/see-through, and you cannot get your money back-POINT BLANK PERIODT!!! EVERYTHING in the article is true and I’m mad I went there again, but I needed an outfit for the low. I gotta send back a whole order and won’t receive anything but a credit. Some items fit great but most did not


  2. I’m DONE with Fashion Nova! They are NOT customer friendly at all. The cothes aren’t the best quality but yes, they’re pretty cheap. They have way too many “odd” policies. One is items ending in “.00, .97, .98, .99 are not returnable and won’t receive store credit. It’s literally IMPOSSIBLE to speak with someone for assistance. I could go on and on but they won’t get another dime from me. I’m waiting to receive an item that I had a credit for and once I get it, I’m deleting and blocking their site from my emails! There are too many other stores that value me as their customer!! I’d highly suggest others do the same. Make them value and appreciate YOU as a customer because there are many other stores that will.


  3. I agree they are the worst ever. Unfortunately I didn’t read the reviews prior to shopping or I wouldn’t have. I dont do business like that. Since I cant get my money back they are now playing games with my gift card only refunding half the order when clearly on 1 of the 5 items I ordered was a final sale. So where is the rest of my money. They are ignoring my emails and calls. Can they be sued for fraud if they keep doing customers like this.


  4. This was my first and LAST time ever ordering from Fashion Nova! I wish I would’ve read this before I ordered!! Their returns process has to be the WORST I’ve ever experienced in the history of online shopping. I ordered my daughter’s homecoming dress, handbag and heels from them. The heels didn’t fit so we just bought her some joints from Macy’s. Then we looked into how to return the shoes:

    1) you have to sign into their returns portal where:
    2) you have to purchase your own $7.99 USPS label directly from Fashion Nova.
    3) you have to physically bring your return to the post office where you’re charged yet another $5 fee because the postage Fashion Nova made you pay for isn’t sufficient enough to cover the size of the package.
    4) after all of that, are you offered a refund? No. Just store credit, which, if you’re lucky, will be issued 5-10 days after your return is received.
    5) or, you could be unlucky, like me and almost a month later hear nothing from Fashion Nova. And after you contact them get told not only do they not have any idea where your return is, but they also have no proof of the return label you printed off of THEIR website!
    6) even after you provide proof of the purchase of the label as per their request, get told they still have no idea where your package is and get hung up on.
    7) only after threatening to file a BBB complaint and tell your over 2,000 Facebook friends about your experience will you magically get told that the proof you submitted is sufficient and your credit will be issued and another 25% discount for your trouble. Funny how that works.

    Now I’m trying to figure out will I even bother with the credit or delete the app altogether.😡😡😡😡


  5. Quality of clothing is extremely poor. Items received does not mirror what is displayed on their website. Sizes are NOT true to their sizing chart, usually items are a size smaller. My main criticism is the quality of their merchandise which is poor . The prices compared to the merchandise are not equal. Too much for cheap material.


  6. Cancelled a sweater order moments after I ordered they didn’t have my color. I have since requested cancellation 6x.They claim my order is ready to be shipped and can’t be cancelled.How can this be I cancelled immediatly after ordering? APPEARS ONCE THEY HAVE YOUR$ ITS GaME OVER. IM REPORTING TO PAYPAL for unsavory business practices


  7. I had very bad experience with the fashion nova they are terrible customer service I will never ever buy from them again I am from Canada and they charged me over payment and even I told them to refund my money they say they cannot refund my money.I emailed them couple times they answered same message but different people Please don’t buy from this company I had very bad experience with the fashion nova is it a terrible customer service I would never ever buy from them again I’m from Canada and they charged me over payment and even I told them to refund my money they say they can’t refund I Recommended to people to don’t buy from this company They are terrible! Amazon is the safest place to buy!


  8. I’m so over this company and they’re cheap clothes I gave it one star because I had to but if I could a gave it a -5 that’s what it really deserves. Their clothes either show up ripped threads pulling or just falling apart. If you want a wear once outfit then this is the place because ones you wash their clothes that’s it 😦 my Main concern is when you return items to them they don’t give you a refund only store credit …it has now been a month and a half and I still have gotten my credit even though I have a tracking number proving it was received and it’s posted on their website that it was received. They don’t have a phone number only email that they don’t respond to. Save your money and spend it somewhere else ..this company is tacky and just a headache to deal with .


  9. it sad t how they treat people. You can keep my money since i see it will be a waste of time since I have called get no answer. I even sent an email to say I will get in touch with Better Business Bureau and they responded back saying please don’t we have refunded your money back. Which was a Big Fat Lie..
    So now I will get a bunch of people to start writing stuff out there to warn people not to buy from you guys. Time to start protesting your name…
    Thank you.


  10. I used to live by FN for jeans but the customer service is so awful. I’ve ordered a package to the incorrect address by accident. And was told that they have no power to fix or cancel the order. After spending well over a hundred dollars and paid for faster shipping, that I need to return the items for anything to be fixed, thus meaning I won’t get money back, credit, or my items. No phone calls answered. No emails back. Never again buying from them.


    1. Fashion nova is trash all the way around. Their Poorly made clothes are made for women with fake bodies and Internet hoes That don’t want to repeat the same outfit twice. Fortunately for them you can only wear their clothes one time because once you wash it it will definitely fall apart. Customer Service is the worst no phone number no courtesy email back. I placed an order and two items were missing from my order. Emailed these people several times no response I will never Order from them again ever in life I don’t care how many coupon codes they send. Never dealt with A company that is so unprofessional.


  11. GARBAGE!GARBAGE!GARBAGE!GARBAGE!GARBAGE!GARBAGE!GARBAGE!GARBAGE!GARBAGE! Who wants a store credit after seeing the quality of Fashion Nova clothes? The best I can do is purchase clothes to donate to goodwill, but I do not know what to purchase that someone would want to pick up at Goodwill. DO NOT BUY FROM THIS COMPANY!!! IT’S LITERALLY THROWING YOUR MONEY AWAY! You’re better off buying scratchers, getting a winning ticket and purchasing from an ACTUAL RETAILER! Also SHAME ON ALL the models, influencers and celebs, who help PEDDLE THIS GARBAGE! Make your money elsewhere, no need to align with a company who treats your fans/followers so POORLY!!! I purchase enough from you, and the companies you sponsor, (who also pay you)….NO NEED to refer GARBAGE companies like Fashion Nova!!! Thanks! 🙂


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